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TEST MAS

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MEDICION DE CONOCIMIENTO HACERCA DEL MODELO DE ATENCION Y SERVICIO

Created by

HERNAN DARIO MORENO PERALTA
HERNAN DARIO MORENO PERALTA
Colombia

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MEDICION DE CONOCIMIENTO HACERCA DEL MODELO DE ATENCION Y SERVICIO

by HERNAN DARIO MORENO PERALTA
1

LOS PASOS DEL MODELO DE ATENCION Y SERVICIO (MAS) EN SU ORDEN SON:

2

LA IMPLEMENTACION DEL MODELO DE ATENCION Y SERVICIO ES EL PROYECTO MAS IMPORTANTE DE LA MARCA EN ESTOS MOMENTOS Y SU IMPORTANCIA RADICA EN:

3

EL MODELO DE ATENCION Y SERVICIO MAS SE ENFOCA EN TRES ASPECTOS DEL SERVICIO AL CLIENTE QUE SON: PREVENTA, VENTA Y POSTVENTA

4

UNO DE LOS PASOS FUNDAMENTALES EN EL MODELO DE ATENCION Y SERVICIO ES LA INDAGACION DE NECESIDADES. EN ESTE PASO NUESTRO PRINCIPAL OBJETIVO ES:

5

DESPUES DEL CIERRE DE VENTA SI SU PROCESO DE VENTA ES EXITOSO; LO SIGUIENTE QUE SE DEBE HACER ES. DESPEDIRSE DEL CLENTE DE MANERA EMPATICA Y DESEARLE QUE TENGA UN EXELENTE DIA.

6

EN LA VENTA VALORIZADA UTILIZAMOS EL CONCEPTO "SUMA" ESTO SIGNIFICA QUE DEBO OFRECER UN PRODUCTO QUE COMPLEMENTE EL QUE EL CLIENTE ESTA LLEVANDO.

7

CUANDO HABLAMOS DE BENEFICIO DE UN PRODUCTO NOS REFERIMOS A:

8

EN LA VENTA VALORIZADA OTROS DE LOS CONCEPTOS QUE DEBEMOS TENER EN CUENTA Y APLICARLO ES "MULTIPLICA" ESTO SIGNIFICA QUE DEBO. MOSTRAR PRODUCTOS ADICIONALES. ESTOS PUEDEN SER LOS DE ULTIMA TENDENCIA, PRODUCTOS INNOVADORES, PRODUCTOS DEL DIA O PROMOCIONES EN LA SALA DE VENTAS.

9

EN EL CIERRE DE VENTA, SI EL PROCESO DE VENTA NO ES EXITOSO LO RECOMENDABLE EN ESTE CASO ES?

10

CUANDO RECIBIMOS SOLICITUDES DE GARANTIAS EN EL PUNTO DE VENTA SIEMPRE DEBEMOS; SER AMABLES, ESCUCHAR EMPATICAMENTE AL CLIENTE Y SIEMPRE SONREIR.

 
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