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Problems.
 

Problems. Online version

Choose the best response.

by R Aldeco
1

Instructions

Listen and choose the best response-

2

One

QR

  1. Speaking. How can I help you?
  2. No, thanks. Not today.
  3. Yes, of course. What's the model number?

3

Two

QR

  1. Well, my air conditioner is out of order, too.
  2. I know. It's a very good machine.
  3. I'm sorry to hear that. What seems to be the problem?

4

Three

QR

  1. Is the printer broken?
  2. Could you give us some details, please?
  3. All your invoices are incorrect.

5

Four

QR

  1. Yes. I finish work at 6.30
  2. The instructions are missing  and some parts are broken.
  3. I'm sorry. All the trains are delayed. It's terrible!

6

Five

QR

  1. Well, I think they're unhappy here. That's the problem.
  2. I don't think there's enough space.
  3. Because they don't go to meetings.

7

Six

QR

  1. I'm afraid she's in a meeting just now. Would you like to leave a message?
  2. I'm sorry to hear that.
  3. Hello. Bob Lyons here. I'd like to speak to the manager, please.

8

Key 1

  1. Could I speak to Mr Pinto, please? Speaking. How can I help you?
  2. I'm phoning about the new air conditioner. It doesn't work. I'm sorry to hear that. What seems to be the problem?
  3. I'm afraid my invoice is wrong. Could you give us some details, please?

9

Key 2

  1. You're a bit late this morning. I'm sorry. All the trains are delayed. It's terrible!
  2. Why don't they come to work on time? Well, I think they're unhappy here. That's the problem.
  3. Good morning, Sunrise Electronics. Ana Schwarz speaking. Hello. Bob Lyons here. I'd like to speak to the manager, please.

10

Good job

Well done!
 
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