Social Communication QuizOnline version Test your knowledge on social communication with these questions! by Jasline Tan 1 Which of the following is Verbal Communication? a Sleeping b Telephone call c Eating d Watching TV 2 What is Social Interaction? a How we use Youtube to watch videos b Playing games online c Being unfriendly towards people d How we react and act to people around us 3 What is the purpose of social communication? a To criticize others b To exchange information and build relationships c To have fun d To confuse someone 4 Which of the following is a form of non-verbal communication? a Talking b Phone calls c Body language d Emails 5 What is active listening in social communication? a Daydreaming b Singing a song while listening c Ignoring the speaker d Paying attention while listening 6 What is the importance of Clarification? a To confuse people b To hide information c To understand the message clearly d To make more friends 7 Which one is the positive behaviour when someone is talking on the phone? Choose one or more answers a Stop the person talking on the phone b Do not interrupt c Stand beside the person while waiting d Wait patiently 8 Which is/are the Positive Verbal Communication? Choose one or more answers a Use Kind Words b Angry Tone c Sighing d Clear Speech 9 Which is/are Positive Non-verbal Communication? a Crossed Arms b No Eye-contact c Standing / sitting straight posture d Angry Face 10 Which is the negative Verbal Communication? Choose one or more answers a Using of Mean Words b Using Polite Words c Sighing d Angry Voice 11 What should you do if there's a faulty coffee machine? a Inform my JC or Supervisor immediately b Ignore it c Inform my manager 2 days later d Inform my friend 12 How do you handle angry customer? Choose one or more answers a Shout back to the customer b Inform my JC or Supervisor c Be an active listener d Run away 13 I cannot finish my work on time. What should I do? Choose one or more answers a Ask for help b Do the unfinished work tomorrow c Keep quiet d Inform my JC or Supervisor 14 Which of the following is not from WH-questions? a Where b Weather c Which d When e Who f How 15 What is a comment? Choose one or more answers a Something you can say to express opinion b Recording someone talking c Watching a video online d Something you can write to express opinion 16 What is a Positive Comment? (when someone did well) a Complain b Encouragement c Laughing d Praise 17 What is a Negative Comment? Choose one or more answers a You are slow at work b You are doing great c You should pay more attention d You are amazing 18 What is a Positive Comment (during something bad) Choose one or more answers a You always do it wrongly b You shouldn't make a mistake c You can try harder next time d Do not give up 19 When do we ask for Clarification? Choose one or more answers a when you are feeling bored b when the instructions are not clear c when you cannot hear clearly d when you are going home from school 20 What is a small talk? Choose one or more answers a Telling a story b Casual and polite talk c Saying hello d "Chit chat" session 21 Why small talk is important? Choose one or more answers a Helps to build trust b Get to know someone better c Improves active listening skills d To make the person feel bored 22 What are the topic I can say during a small talk? Choose one or more answers a Age b Hobby c Favourite Movie d Height and weight
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