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Actividad 1 Marque verdadero o falso-Servicio al cliente

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Actividad 1 Marque verdadero o falso-Servicio al cliente

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En la siguiente actividad encontrará una afirmación y deberá marcar si es falso o verdadero.

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YENNY ACOSTA
YENNY ACOSTA
Colombia

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Actividad 1 Marque verdadero o falso-Servicio al clienteOnline version

En la siguiente actividad encontrará una afirmación y deberá marcar si es falso o verdadero.

by YENNY ACOSTA
1

1.Algunas habilidades del servicio pueden ser: educado, respetuoso, positivo, escucha, buen comunicador y empático.

2

Momentos amargos: “Es todo momento en el cual el cliente al ponerse en contacto con cualquier organización se forma una impresión negativa de la calidad del servicio que ofrece, siendo este desfavorable”.

3

3.Los momentos de verdad son acontecimientos, episodios, no características.

4

4.Los clientes internos son: Son aquellos que están vinculados a la empresa a través del intercambio laboral.

5

5.La información son datos o conjuntos de datos organizados y convertidos a un contexto significativo y útil para usuarios finales