GLB NH Final ReviewOnline version Read each statement, and select the right answer by Andrea Lopez 1 When is formal Reinstatement needed for Globe policies Choose one or more answers a 105 days past due b 121 days past due c 91 days past due 2 What is an ADB? a Benefit that payable only if the insured dies as the result of a covered accident b Benefit that is payable instead of the face value if the insured dies as the result of a covered accident c Benefit that is payable only if the insured dies or loses any two limbs or the sight of both eyes as the result of an accident 3 Rider that will pay half of face amount while insured still alive, and the other half at insureds passing a Extended Term Rider (ETR) b Disability Wavier of Premium (WP) c Terminal Illness Accelerated Benefit (ABR) 4 What state requires a cancellation letter when a policy is canceled? a Alabama b Florida c Georgia 5 How long does it usually take to receive a Surrender check a 3-5 days b 5-10 days c 7-10 days d 14-21 days 6 Who can change a beneficiary? a Owner/Payor b Insured/Owner c Owner only d Insured/Owner/Payor 7 In order to actually cancel a policy with no Cash Value what system would you use? a Security Manager b Mainframe c CSE-EService d Conservation Call Screen 8 Who can request a recurring payment? a Insured/Owner/Payor b Anyone c Payor only, Owner as well if willing to update "Payor" to themselves. 9 When taking a Globe lapsed payment, when do you need to email your supervisor to suspend the policy? a 115-120 days past due b Every time you take a 4 month premium payment c 110 -120 days past due 10 When taking a payment from the OB Conservation screen, if a customer can't verify HIPAA how do we proceed? a Give hints to the caller until HIPAA can be verified b Proceed with payment not releasing any confidential information c Advise the caller to call back with that information d Escalate the call to your supervisor
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