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Servicio y comunicación con el cliente

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Servicio y comunicación con el cliente

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About this activity

Comunicación verbal y no verbal

Created by

Isela mendez
Isela mendez
Mexico

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Servicio y comunicación con el cliente
 

Servicio y comunicación con el clienteOnline version

Comunicación verbal y no verbal

by Isela mendez
1

la importancia de saber mirar, escuchar y preguntar al cliente

Pistas

Cuando usted atiende a alguien, evite desviar la mirada de su oyente

2

Volumen o intensidad de la voz

Pistas

Ah de utilizarse para pronunciar con claridad

3

Este tipo de comunicación llamado “lenguaje corporal”, se produce en situación cara a cara, ya que la comunicación es a partir de los gestos que expresan emociones y sentimientos.

Pistas

Reemplazar palabras

4

determinación de las necesidades de los clientes, evaluación de servicio de calidad, análisis de recompensas y motivación

Pistas

necesidades del consumidor

5

Pasos para una excelente atención al cliente

Pistas

Tener una presentación adecuada

 
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