Quiz: Test.Soft skills


Test.Soft skillsOnline version Test. Soft skills by Аружан Асанова 1 What is the primary goal of conflict management in an organization? a To minimize costs b To resolve conflict and optimize interaction c To fire employees who cause conflict d To ignore conflict until it resolves itself 2 Which of the following is NOT a common cause of conflict in organizations? a Differences in opinions b Misunderstandings c Competition for resources d Team-building activities 3 What should be assessed first when a conflict arises in an organization? a The final solution to the conflict b The personal feelings of the employees involved c The type and causes of the conflict d The opinion of external stakeholders 4 Which behavior strategy involves one side seeking to win at all costs? a Collaboration b Compromise c Avoidance d Competition (or Dominating) 5 When is collaboration most appropriate as a conflict resolution strategy? a When a quick decision is needed b When one party needs to assert its position c When a mutually beneficial solution is needed and relationships must be preserved d When both sides want to avoid confrontation 6 What does the strategy of "compromise" involve? a One party wins completely b Both parties give up something to reach a solution c Both parties avoid the issue d One party gives in completely to the other 7 Which strategy is used when both parties avoid dealing with the conflict? a Accommodation b Avoidance c Competition d Collaboration 8 Which of the following is a key action in implementing a conflict resolution strategy? a Ignoring the conflict b Open and constructive communication c Giving up personal interests d Delaying the resolution 9 Why is it important to evaluate the outcome of a conflict resolution process? a To ensure that one side won b To determine whether the conflict was resolved satisfactorily for all parties c To assign blame for the conflict d To ignore the issue and avoid future conflicts 10 What is one benefit of constructive conflicts within organizations? a Decreased productivity b Improved communication c Reduced collaboration d Increased stress among employees

1

What is the primary goal of conflict management in an organization?

a

To minimize costs

b

To resolve conflict and optimize interaction

c

To fire employees who cause conflict

d

To ignore conflict until it resolves itself

2

Which of the following is NOT a common cause of conflict in organizations?

a

Differences in opinions

b

Misunderstandings

c

Competition for resources

d

Team-building activities

3

What should be assessed first when a conflict arises in an organization?

a

The final solution to the conflict

b

The personal feelings of the employees involved

c

The type and causes of the conflict

d

The opinion of external stakeholders

4

Which behavior strategy involves one side seeking to win at all costs?

a

Collaboration

b

Compromise

c

Avoidance

d

Competition (or Dominating)

5

When is collaboration most appropriate as a conflict resolution strategy?

a

When a quick decision is needed

b

When one party needs to assert its position

c

When a mutually beneficial solution is needed and relationships must be preserved

d

When both sides want to avoid confrontation

6

What does the strategy of "compromise" involve?

a

One party wins completely

b

Both parties give up something to reach a solution

c

Both parties avoid the issue

d

One party gives in completely to the other

7

Which strategy is used when both parties avoid dealing with the conflict?

a

Accommodation

b

Avoidance

c

Competition

d

Collaboration

8

Which of the following is a key action in implementing a conflict resolution strategy?

a

Ignoring the conflict

b

Open and constructive communication

c

Giving up personal interests

d

Delaying the resolution

9

Why is it important to evaluate the outcome of a conflict resolution process?

a

To ensure that one side won

b

To determine whether the conflict was resolved satisfactorily for all parties

c

To assign blame for the conflict

d

To ignore the issue and avoid future conflicts

10

What is one benefit of constructive conflicts within organizations?

a

Decreased productivity

b

Improved communication

c

Reduced collaboration

d

Increased stress among employees

Test.Soft skills

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Test.Soft skillsOnline version

by Аружан Асанова

What is the primary goal of conflict management in an organization?

Which of the following is NOT a common cause of conflict in organizations?

What should be assessed first when a conflict arises in an organization?

Which behavior strategy involves one side seeking to win at all costs?

When is collaboration most appropriate as a conflict resolution strategy?

What does the strategy of "compromise" involve?

Which strategy is used when both parties avoid dealing with the conflict?

Which of the following is a key action in implementing a conflict resolution strategy?

Why is it important to evaluate the outcome of a conflict resolution process?

What is one benefit of constructive conflicts within organizations?