Phlebotomy Exam 1 Part OneOnline version This is for the first test by Karly Shewell 1 Which medical specialty treats patients that have tumors? a Oncology b Ophthalmology c Geriatrics d Orthopedices 2 One element of good communication in healthcare involves: a Responding properly to patient needs b Showing the patient that you are the one who is in control c Disguising the truth with statements like "this wont hurt" d Expressing disapproval when a patient refuses a blood draw 3 Which phlebotomist’s duty, if not complied with, has a penalty of possible fines or jail time? a Maintain patient confidentiality b Perform quality control checks c Promote good public relations d Participate in continuing education 4 The primary duty of a phlebotomist is to: a Collect blood specimens b Answer all phone calls c Perform clerical duties d Document the workload 5 Primum non nocere comes from the Hippocratic Oath and means: a First do no harm b Quality is foremost c Ready to serve d Do first things first 6 Which medical facilities were designed to bridge the gap between an injury that is too urgent to wait for the primary care physician but is not a life-threatening situation that calls for a trip to the emergency room? a Urgent Care Center b Hospice Home Care c Public Health Clinics d Surgical Centers 7 Which of the following factors is considered critical in understanding a diverse population’s healthcare needs? a All of the choices are correct b Traditions related to healing c Attitudes toward seeking help d Knowledge of their customs 8 Which of the following is an example of a confirming response to a patient? a "I understand how you must be feeling" b "I am on a tight schedule right now" c "I do not know what you mean" d "I have no idea how long it will take" 9 Which one of the following represents improper telephone protocol? a Hanging up on hostile individuals b Answering the phone promptly c Clarifying and recording information d Restating information received 10 The best way to handle a “difficult” or “bad” patient is to: a Help the patient to feel in control of the situation b Threaten to report the patient to his or her doctor c Leave the room without collecting the specimen d Speak very firmly to maintain your dominance 11 According to CLIA ’88, the following is true: a All laboratories must follow the same standards b Personnel standards are not included in the law c A CLIA certificate is required only for hospitals d Physicians laboratories are exempt from CLIA 12 A phlebotomist participates in continuing education programs to: a Stay up to date on the latest procedures b Eliminate the need for annual evaluation c Avoid state licensure or certification d Explore other employment in healthcare 13 What is the abbreviation for the coding system used by physicians for patients seen in the ambulatory setting and for physician billing in hospitals? a CPT b PPS c DRG d PPO 14 Which medical specialty treats patients with blood disorders? a Hematology b Rheumatology c Internal Medicine d Dermatology 15 A phlebotomist who appears knowledgeable, honest, and sincere is creating in the patient a sense of: a Trust b Empathy c Dependency d Control 16 Which of the following is a characteristic of good work ethic? a Dependability b Self-interest c Indefference d Aggressiveness 17 Phlebotomy is used as a therapeutic treatment for which of the following? a Polycythemia b Leukemia c Diabetes d Phlebitis 18 Which department is responsible for administering a patient's oxygen therapy? a Respiratory Therapy b Electroencephalography c Cardiodiagnostics d Physical Therapy 19 One element of good communication in healthcare involves: a Accepting patients as unique individuals with special needs b Expressing disapproval when a patient refuses a blood draw c Showing the patient that you are the one who is in control d Disguising the truth with statements like "This wont hurt" 20 Which of the following is an example of negative kinesics? a Frowning b Eye Contact c Shouting d Smiling 21 A nationally endorsed principle ensuring that patients and their families understand their rights and responsibilities while in a healthcare facility can be found in which of the following? a the Patient Care Partnership brochure b Protected health information documents c Prepaid healthcare insurance plans d Federally mandated HIPAA regulations 22 Which of the following is an example of proxemics? a Personal Contact b Eye Contact c Facial Expression d Personal Hygiene 23 Which of the following ancient bloodletting instruments has a counterpart in a modern-day bleeding device? a Fleam b Bleeding bowl c Syring d Cup 24 What is another name for the blood bank department? a Immunohematogoloy b Immunology c Serology assays d Microbiology 25 Which of the following tests is performed in the coagulation department? a D-dimer b Glucose c BUN d CBC 26 Proxemics is the study of an individual's: a Concept of space b Verbal communication c Body language d Facial expressions 27 While staying in a healthcare facility, one of the patient's expectations as listed in a patient Care partnership brochure is the right to: a Help with billing claims b A secluded private room c Share confidential information d A 1:1 patient-to-nurse ratio 28 The personal "zone of comfort" OR "Personal Zone" is a diameter of: a 1.5 - 4 ft b 4 - 12 ft c 1 to 18 inches d 6 - 14 ft 29 Which part of a phlebotomist's duty involves prioritizing specimens to ensure desired TAT? a Transport and dispatch samples efficiently b Collect venipuncture and capillary specimens c Collect and perform point-of-care testing (POCT) d Prepare patients and site for specimen collection 30 Another term for outpatient care is: a Ambulatory care b Rehabilitation care c Non-ambulatory care d Nursing home care
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