Be Essential Oil (AUH)Online version This quiz tests the team’s knowledge of the new product and customer service skills. It includes multiple-choice and short-answer questions to assess both understanding and practical application. The goal is to identify strengths and areas for improvement to guide future training. by Jona Centino 1 What is Be Essential? a A skin care product b A signature essential oil blend c A type of massage d A spa membership 2 How many essential oils are in Be Essential? a 5 b 6 c 7 d 8 3 What are the benefits of the 7 essential oils in Be Essentials? a Sun protection and hydration b Stress relief and mood boost c Skin tigthening and exfoliation d Weight loss and detoxification 4 What percentage of Be Essential is natural? a 75% b 85% c 99% d 100% 5 Why do customers love Be Essentials? a It's colorful and trendy b It's safe, pure and eco-friendly, and offers stress relief c It's inexpensive and widely available d It comes in large bottles 6 How many drops of Be Essentials should be used in a diffuser? a 1-2 drops b 3-4 drops c 5-6 drops d 7-8 drops 7 How many drops should be used in an oil burner? a 2-3 drops b 4-5 drops c 4-6 drops d 6-8 drops 8 Can you apply Be Essential directly to your skin? a Yes, it's safe for direct application b No, it should not be applied directly to the skin c Only on dry skin d Only after shower 9 How many drops should you add to body lotion? a 25 drops per 200ml b 20 drops per 150ml c 15 drops per 100ml d 10 drops per 100ml 10 How is Be Essential used in hot bath? a Add 1-2 drops b Add 2-4 drops c Add 4-6 drops d Add 6-8 drops 11 Which of the following is NOT a benefit of Be Essential oils? a Stress Relief b Mood enhancement c Natural and eco-friendly d Boost memory 12 What should you do if a client asks to apply Be Essential directly to their skin? a Apply immediately b Dilute it first c Inform them it should not be applied directly d Mix it with water 13 A traveler wants to combine Be Essential with other essential oils in their diffuser. They plan to use 6 drops of Be Essential and 5 drops of another oil. What should you advise? a Reduce Be Essential to 4 drops and add only 3 drops of the other oil b B) It’s fine as long as the oils are compatible in scent c C) Warn them that combining oils could reduce the therapeutic effect of Be Essential d D) Suggest not exceeding a total of 8 drops regardless of the combination 14 What is the key environmental benefit of using Be Essential product? a They are packaged in biodegradable containers b They are 99% eco-friendly and natural c They used synthetic oils to reduce waste d They require no water for production 15 Why should Be Essential oils not be applied directly to the skin? a They lose their scent when applied directly b They evaporate quickly on direct skin contact c They are not effective unless mixed with water d They are highly concentrated and may cause skin irritation 16 A customer with a sensitive skin is concerned about using Be Essential in a body lotion. What's the safest suggestion? a Suggest using it only in a diffuser to avoid skin contact b Avoid using it altogether due to skin sensitivity c Apply the oil directly to test a small patch d Use fewer drops like 5 per 100ml of lotion 17 A customer wants to use Be Essential in both an oil burner and a hot bath on the same day. What is the maximum total number of drops they can use within safe guidelines? a 10 drops (4 in burner + 6 in bath) b 8 drops (4 in burner + 4 in bath) c 12 drops (6 in burner + 6 in bath) d 14 drops (8 in burner + 6 in bath) 18 If a customer wants a stronger scent but has only a diffuser. How should you advise them to adjust the drops safely? a Use 6-8 drops in the diffuser b Stick to 3-4 drops but place the diffuser in a smaller room c Apply a few drops directly to fabrics around the room d Add 10 drops directly to the diffuser in a smaller room 19 A customer with sensitive skin reacts to a lotion mixed with Be Essential. What should you recommend as an alternative while still allowing them to enjoy the product. a Use more drops in the lotion to build skin tolerance b Stop using the product entirely due to the skin reaction c Switch to diffusing the oil or using an oil burner instead of skin application d Apply the oil directly to less sensitive areas, like the soles of the feet 20 A customer wants to use Be Essential during a long-haul flight for relaxation but is concerned about airline restrictions and strong scents affecting nearby passengers. What is the most thoughtful recommendation? a Encourage them to diffuse the oil in their seating area using a portable diffuser b Suggest applying a few drops to their wrists and reapplying as needed c Advise mixing the oil with a travel-sized lotion and applying generously before the flight d Recommend using a personal inhaler or tissue with a drop of oil for discreet use
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