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ATENCIÓN AL CLIENTE

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ATENCIÓN AL CLIENTE

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About this activity

EVALUA SU ATENCION AL CLIENTE.

Created by

COORDINADORA SGI
COORDINADORA SGI
Colombia

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ATENCIÓN AL CLIENTE
 

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ATENCIÓN AL CLIENTEOnline version

EVALUA SU ATENCION AL CLIENTE.

by COORDINADORA SGI
1

Persona que adquiere un producto o servicio ofrecido por una empresa.

2

Conjunto de acciones destinadas a satisfacer las necesidades y expectativas del cliente antes, durante y después de la compra.

     
  
  
3

Capacidad de ponerse en el lugar del cliente, entendiendo sus emociones, necesidades y preocupaciones.

4

Trato respetuoso y amable que se ofrece al cliente en cualquier interacción.

5

Proceso de intercambio de información clara, efectiva y asertiva con el cliente.

6

Grado en el que un producto o servicio cumple o supera las expectativas del cliente.

     
  
  
7

Habilidad para identificar y solucionar los inconvenientes que puedan surgir durante la experiencia del cliente.

     
  
  
8

Opiniones, sugerencias o quejas proporcionadas por el cliente para mejorar el servicio.

9

Actuar anticipadamente ante las necesidades del cliente, sin esperar a que surjan problemas.

10

Medio por el cual el cliente se comunica con la empresa (teléfono, chat, correo, redes sociales, etc.).

     
  
  
11

Conjunto de sensaciones y percepciones que tiene el cliente durante toda su interacción con una empresa o marca.

     
  
  
12

Acción de contactar al cliente luego de una compra o solicitud, para verificar su satisfacción o resolver dudas

 
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