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About this activity

Encontre as palavras

Created by

Formação AEIPS
Formação AEIPS
Portugal

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by Formação AEIPS
1

Todas a empresas dependem deles

2

Como são os nossos Clientes hoje em dia?

3

Perceber o que o Cliente precisa, valoriza, captar a atenção deste.

4

Aspeto valorizado pelo cliente:

  
  
5

A capacidade de proporcionar o que foi prometido, com segurança e precisão;

6

A influência do _________________ sobre a satisfação e fidelização do cliente tem reflexos diretos no resultado das vendas.

7

É a arte de conduzir, até a obtenção de um acordo ou decisão favorável por parte do Cliente.

8

Atributos do produto/serviço

9

Perguntas__________: Levar o Cliente a pensar na nossa proposta através da apresentação de benefícios: - Tem conhecimento...; Já pensou...; Sabe que...

10

Perguntas ___________: São feitas sempre depois das reflexivas, com o objetivo de levar o Cliente a concordar com o benefício que lhe propusemos

11

Exemplos: qualidade, beleza, conforto, etc.

  
  
12

Preço, tempo de espera, risco...

13

? = Benefício – Sacrifício

14

São defesas reais ou imaginárias, que os Clientes colocam, porque pretendem obter esclarecimentos para as questões que ficaram por clarificar.

15

Consiste no processo de acompanhamento e relacionamento com o cliente após a compra.

  
  
 
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