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Mexico

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Gestion del requerimiento
 

Gestion del requerimientoOnline version

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by Monserrat
1

FORMULA PREGUNTASDE EXPLORACION Y ACERCAMIENTO, PARA LA GESTIÓN DE LA SOLUCIÓN

2

Utiliza preguntas de confirmación o utilizando parafraseo

3

REALIZAR UNA VERIFICACION CORRECTA Y COMPLETA DEL CLIENTE

4

APEGANDOSE Y ASEGURANDO QUE LA INFORMACIÓN A PROPORCIONAR ES DE ACUERDO A LO DOCUMENTADO

5

EJECUTANDO EL PROCESO DE ACUERDO A LOS LINEAMIENTOS ESTABLECIDOS EN MAPAS Y/O MEDIOS DE INFORMACIÓN

6

CONFIRMAR QUE EL CLIENTE NO TENGA DUDAS O SERVICIO BRINDADO

7

PLASMAR LA INFORMACIÓN DE ACUERDO A LA SOLUCION DEL CLIENTE

8

INVITAR AL CLIENTE A RESPONDER UNA ENCUESTA DE SATISFACCIÓN

9

CONCLUIR LA INTERACCION DE UNA MANERA CORDIAL Y AGRADECIENDO LA MISMA

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