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Servicio Esencial

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Servicio Esencial

Riddle

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About this activity

Descubre la clave para una experiencia satisfactoria.

Created by

DALIA YAÑEZ
DALIA YAÑEZ
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Servicio Esencial
 

Servicio EsencialOnline version

Descubre la clave para una experiencia satisfactoria.

by DALIA YAÑEZ
1

Siempre saludo con una sonrisa y ayudo al cliente en todo momento. ¿Quién soy?

Pistas

Trabajo en atención al cliente y represento a la empresa.

2

Cuando no estoy satisfecho, hago preguntas o reclamos. ¿Quién soy?

Pistas

Sin mí, no hay ventas.

3

Me permite escuchar y entender al cliente poniéndome en su lugar. ¿Qué soy?

Pistas

Es una habilidad para comprender emociones ajenas.

4

Siempre busco resolver problemas y dar respuestas rápidas. ¿Qué soy?

Pistas

Es lo que espera el cliente cuando tiene un problema.

5

Saludo, escucho, soluciono y despido cordialmente. Soy el proceso ideal de...

Pistas

Es el tema principal de nuestra clase.

6

No soy buena para la empresa. Los clientes hablan mal de mí cuando hay problemas. ¿Qué soy?

Pistas

Todo lo que no se debe hacer en el servicio.

7

A veces el cliente llega molesto, y yo mantengo la calma y respeto. ¿Qué actitud es esta?

Pistas

Es una virtud necesaria en situaciones difíciles.

8

No soy un objeto, pero soy fundamental. Sin mí no hay clientes fieles. ¿Qué soy?

Pistas

Es la base para que el cliente vuelva.

9

Aunque no lo digas, siempre lo notas. Soy la rapidez y eficiencia al atenderte. ¿Qué soy?

Pistas

Se mide por la satisfacción del cliente.

 
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