Inside the NOVA -Verse

Riddle

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Step into the wild world of NOVA, where cases orbit like planets, dashboards beam with data, and subcases tag along like cosmic sidekicks. Each riddle is a mission—can you crack the code of the NOVA-Verse before the next case lands? Only the sharpest explorers make it to “Closed.”

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CST Training

United States

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Inside the NOVA -VerseOnline version Step into the wild world of NOVA, where cases orbit like planets, dashboards beam with data, and subcases tag along like cosmic sidekicks. Each riddle is a mission—can you crack the code of the NOVA-Verse before the next case lands? Only the sharpest explorers make it to “Closed.” by CST Training 1 I’m the system where cases live, From every email customers give. I sort, assign, and track with care, Until the case is closed somewhere. What am I? 2 Emails come and start my game, Each gets a number, none the same. Track it, qualify it, then it's done— Close the loop when the work’s all won. What am I? 3 One case starts, but it won’t stay whole— Each bill or booking takes its role. I split the work so none gets lost, For cleaner tracking, that’s the cost. What am I? 4 I’m waiting here, no answer yet, A reply’s needed—don’t forget! Check on me every single day, So I don’t slip or drift away. What am I? 5 My job is done, I’ve run my race, No open tasks left in my case. I’ve been resolved, I’m off the chart— Filed away, I played my part. What am I? 6 I don't take calls or write cases. But I help see your workflow pace. Numbers, charts, and data - One quick glance and you'll know what I do. What am I? 7 I’m born from one, but not the same, A helper case with my own name. For side tasks, steps, or extra crew, I keep the parent moving through. What am I? 8 I dig through threads both old and new, To find the case that holds the clue. A word, a name, a number’s trace— I bring it up, no time to waste. What am I? 9 I map the path from first to last, A case’s links—its present and past. Parent to child, the story’s clear, Each booking’s trail is shown right here. Want the timeline? Come to me— I hold the case's history. What am I? 10 When a message comes through the door, I sort the reason at the core. Is it billing, booking, or delay? I put it in its proper way. This helps the system track with ease, And routes the case to meet the needs. What am I?