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🎭 Role-Play Task: Giving Positive Feedback

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🎭 Role-Play Task: Giving Positive Feedback

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Choose a scenario and act it out with your partner.

Created by

الاء سلام
الاء سلام
Egypt

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🎭 Role-Play Task: Giving Positive Feedback
 

🎭 Role-Play Task: Giving Positive FeedbackOnline version

Choose a scenario and act it out with your partner.

by الاء سلام
1

🎭 Role-Play 1: Manager and customer service agent

🧑‍💼 Role A – Customer Service Manager

You are the team manager. One of your agents, [Partner's Name], just handled a very angry customer. The situation was difficult, but they:

  • stayed calm and patient,
  • listened carefully, and
  • gave helpful solutions.

Now, give them positive constructive feedback to praise their work. Use polite, professional language. Be specific about what went well and why.

🗣 Use phrases like:

  • “What I liked the most was…”
  • “You really did well when you…”
  • “That helped because…”
  • “Keep doing that!”

🧑‍💻 Role B – Customer Service Agent

You just finished a call with an angry customer. You stayed patient, listened carefully, and gave the customer helpful solutions. Now, your manager is giving you feedback.

  • Listen carefully.
  • Thank them for their comments.


2

🎭 Role-Play 2: Supervisor & Employee

🧑‍💼 Role A – Supervisor

Your employee, [Partner's Name], just completed a detailed report. They:

  • finished it before the deadline
  • organized the information clearly
  • made no mistakes

Give feedback praising their work.

🗣 Try:

  • “I really liked how well-organized the report was.”
  • “Your accuracy saved us time.”
  • “Well done—keep it up!”

🧑‍💻 Role B – Employee

You finished a professional report. Now your supervisor is giving you feedback.

3

🎭 Role-Play 3: Project Manager & Team Member


🧑‍💼 Role A – Project Manager

Your team member helped complete a project successfully. They:

  • worked hard and met every deadline
  • supported others in the group
  • stayed positive and calm

Give detailed, positive feedback.

🗣 Try:

  • “Your teamwork really helped the project succeed.”
  • “You were reliable and easy to work with.”
  • “Great work—thank you.”

🧑‍💻 Role B – Team Member

You did your best in the team project. Your project manager is now giving you feedback. Respond confidently and with gratitude.
 
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