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Dispositions

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Dispositions

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About this activity

Where do we dispo our chats?

Created by

Valerie
Valerie
United States

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Dispositions
 

DispositionsOnline version

Where do we dispo our chats?

by Valerie
1

This is where we dispo a chat where the guest is complaining about a direct business service the dealership offers directly involving Sales, Service, Parts, or Finance.

2

This is where we dispo our chat when a guest identifies clearly that they do not need help nor do they want to chat.

3

This is where we dispo a chat when the DTs state "PENDING LEADS ONLY" or a member of leadership deems it necessary for further investigation

4

This is where we dispo a chat where the guest has only sent one line

5

This is where we will dispo our chats where the specialist has provided an item from the Dealership Links, Dealership Information, or another Resource Link form the Dealer Website and an attempt for contact information has not been reached.

Hints

We have provided dealer hours or phone number.

6

This is where we dispo our chat when a guest has used inappropriate language toward the specalist and there is no opportunity for a lead.

7

This is where we dispo chats where the customer hasn't answered us, and before contact information has been asked for

Hints

No concierge information has been sent

8

This is where we dispo a chat that is from a site integrated with x-time servicing and has special DTs stating the disposition.

9

This is where we dispo all chats over 11 minutes (Not including concierge chats)

Hints

Contact information has been asked for

10

This is where we dispo a chat when the direct phrase "Please Dispo as Test" has been used

 
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