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El arte de ayudar 2

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El arte de ayudar 2

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About this activity

Descubre el concepto detrás de la atención al cliente.

Created by

Dayana Torres
Dayana Torres
Colombia

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El arte de ayudar 2
 

El arte de ayudar 2Online version

Descubre el concepto detrás de la atención al cliente.

by Dayana Torres
1

Hago preguntas para poder saber qué estas buscando y qué quieres tener.

Pistas

Descubro que necesitas.

2

en lugar de "no se puede", digo "buscare otra opción" ¿Qué tipo de lenguaje uso?

Pistas

Siempre da confianza al cliente

3

Ya compraste, pero no te dejé, te llamo luego a ver cómo te fue. ¿Qué acción es esta?

Pistas

Me interesa que sigas contento.

4

Si algo va mal, no dejo pasar, te ayudo a resolver sin esperar. ¿Qué acción realizo?

Pistas

Es lo más justo en una queja.

5

Me pongo en tu lugar para poderte ayudar, siento lo que tú puedes pasar. ¿Qué valor aplico?

Pistas

Va de la mano con el corazón.

 
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