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conceptos claves

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About this activity

atencion al cliente

Created by

stefany moreno
stefany moreno
Colombia

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conceptos claves
 

conceptos clavesOnline version

atencion al cliente

by stefany moreno
1

Escucho con atención, me expreso sin agresión, digo lo que pienso con respeto y precisión. ¿Qué soy?

2

Soy distante y exigente, a veces difícil de tratar, pero con buen servicio me puedo transformar. ¿Qué tipo de cliente soy?

3

Siempre llego directo, sin rodeos ni desvíos, me enfoco en ayudar, sin causar líos. ¿Qué técnica uso?

4

Cuando algo no va bien, yo levanto mi voz, pero si me entienden y resuelven, todo queda veloz. ¿Qué hago como cliente?

5

Después de la compra no me olvido de ti, te doy soporte, ayuda y seguimiento, sí. ¿Qué servicio soy?

6

Te entiendo aunque no estés en mi piel, me pongo en tus zapatos, como debe ser fiel. ¿Qué valor represento?

7

No acepto sobornos ni trato desigual, sigo normas y principios, siempre de forma legal. ¿Qué soy en el servicio?

8

Me quejo sin parar, no estoy conforme jamás, pero con paciencia y soluciones me calmas. ¿Qué tipo de cliente soy?

9

Atiendo tu duda con una sonrisa y amabilidad, aunque el día sea duro, lo hago con calidad. ¿Qué técnica aplico?

10

Si el producto no funciona o algo no quedó bien, vuelvo para pedir arreglo, eso está muy bien. ¿Qué derecho ejerzo?

 
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