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About this activity

UN pequeño repaso al tema

Created by

Gerson eliut de dios Navarro morales
Gerson eliut de dios Navarro morales
Colombia

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UN pequeño repaso al tema

by Gerson eliut de dios Navarro morales
1

Es el cliente que deja propina, es bondadoso.

Pistas

Antónimo de egoísta

2

Es aquella persona que no sabe que elegir, el personal tiene que ayudarle a tomar una decisión.

Pistas

Estoy un poco I*******

3

Es la persona que piensa tener la razón en todo, habla mucho, incluso puede ser arrogante.

Pistas

Como un radio prestado

4

Este mandamiento se refiere a empoderar al cliente. En lugar de simplemente resolverle un problema que podría volver a ocurrir, se le enseña cómo puede solucionarlo por sí mismo en el futuro. Esto le da autonomía, mejora su experiencia y puede reducir la cantidad de consultas futuras por el mismo tema.

Pistas

Lo que le enseñaría Jesús a Simón Pedro

5

Este es el fundamento de cualquier interacción de servicio. La amabilidad, la cortesía, la paciencia y el respeto son esenciales, incluso si el cliente está molesto. Un trato amable puede calmar una situación tensa y dejar una impresión humana y positiva.

Pistas

Lo que le falta al mundo

6

Es la persona que pide las cosas de una manera grosera o violenta, es maleducado.

Pistas

Al rojo vivo

7

Es la persona que no quiere pagar la cantidad de la cuenta, por tanto regatea.

Pistas

Paso mas tarde

 
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