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Understanding BPO

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Understanding BPO

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About this activity

Test your knowledge about Business Process Outsourcing.

Created by

LUISA JULIO
LUISA JULIO
Colombia

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Understanding BPO
 

Understanding BPOOnline version

Test your knowledge about Business Process Outsourcing.

by LUISA JULIO
1

A company delegates certain tasks to external specialists.

Pistas

Often used to reduce costs and improve efficiency.

Commonly includes customer service and IT support.

It involves outsourcing business functions.

2

A call initiated by a customer seeking assistance.

Pistas

Opposite of outbound call.

Typically from a customer needing help.

It comes into the company, not going out.

3

A call made from your phone to someone else, often to share information or ask questions.

Pistas

Opposite of incoming call.

Often used in customer service or sales.

It's initiated by the caller.

4

The person who guides and oversees a team.

Pistas

Leads and motivates team members.

Often in charge of a group project.

Responsible for directing team activities.

5

Specific performance goals.

6

Evaluation of service delivery.

 
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