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Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

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About this activity

Desordena conceptos de servicio al cliente.

Created by

Nieves María Mateo
Nieves María Mateo
Dominican Republic

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Desafío de Servicio al Cliente
 

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Desafío de Servicio al ClienteOnline version

Desordena conceptos de servicio al cliente.

by Nieves María Mateo
1

Habilidad para entender emociones y perspectivas del cliente y responder con cercanía y apoyo.

        
  
  
  
2

Transmisión clara y respetuosa de ideas, manteniendo el control emocional y favoreciendo acuerdos.

  
  
3

Identificar la causa de un inconveniente y proponer soluciones efectivas para satisfacer al usuario.

     
  
  
4

Manejo estructurado de reclamaciones para convertir una experiencia negativa en una oportunidad de mejora.

     
  
  
5

Prestar atención total a lo que expresa el cliente y confirmar comprensión antes de responder.

  
  
6

Expresiones y posturas que comunican interés, apertura y confianza durante la interacción.

  
  
7

Conjunto de percepciones y emociones que acompañan cada punto de contacto con la marca.

     
  
  
 
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