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Pasos de devolución

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Pasos de devolución

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(1)
Played 8 %Accuracy 100 Average time 06:12
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About this activity

Favorecer la comprensión visual y práctica de los pasos del proceso de devolución, mediante una dinámica sencilla de identificación que permita a los colaboradores discriminar entre acciones correctas e incorrectas.

Created by

Jazmin Cacacho
Jazmin Cacacho
Guatemala

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Pasos de devolución
 

Pasos de devoluciónOnline version

Favorecer la comprensión visual y práctica de los pasos del proceso de devolución, mediante una dinámica sencilla de identificación que permita a los colaboradores discriminar entre acciones correctas e incorrectas.

by Jazmin Cacacho
1

Sin mí no puedes devolver, soy un papel con código especial. Si me presentas, el proceso irá bien, ¿quién soy?

Pistas

Me brinda el proveedor.

2

"Me piden cuando hay un reclamo, para mostrar el daño real. Soy prueba en forma de imagen, ¿sabes quién soy?"

3

"Sin mí no avanza nada, soy dinero en la ventanilla. Cuando me entregas, la devolución brilla. ¿Qué soy?"

Pistas

Se paga antes de recibir el paquete...

si no me pagan, la devolución será más costosa

4

Antes de llegar a mi país destino, me quedo guardado unos días en...

Pistas

Es el primer ingreso a Quick Box

5

"Me revisa el colaborador con lupa fina, peso, estado y contenido al entrar. ¿Soy parte del control antes de enviar?"

Pistas

Es el primer paso cuando llego a Miami...

 
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