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Resumen tema 1 Archivo y Comunicación

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Resumen tema 1 Archivo y Comunicación

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Resumen tema 1 Archivo y Comunicación

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clase juego 25 26
clase juego 25 26
Spain

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Resumen tema 1 Archivo y Comunicación
 

Resumen tema 1 Archivo y ComunicaciónOnline version

Resumen tema 1 Archivo y Comunicación

by clase juego 25 26
1

Imagen corporativa

QR

Cómo la empresa es percibida.

Refleja identidad y valores

2

Recepción en una empresa

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Recepción en la empresa

  • Funciones: atender, informar, orientar, controlar accesos.
  • Espacios: mostrador, sala de espera, señalización.
  • Atención del personal: cortesía, amabilidad, profesionalidad.

👉 Acciones a evitar:

  • Mala actitud, uso del móvil, hablar en tono inadecuado.


3

Imagen personal y vestuario

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Imagen personal y vestuario

Uniforme: cómodo, elegante, acorde a la empresa.

Personal de recepción: buena presencia, respeto, empatía

4

Entorno físico

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Entorno físico

Condiciones ambientales: limpieza, luz, temperatura adecuada.

Disposición de elementos: orden, accesibilidad.

Mobiliario y decoración: funcional, estética coherente.

5

Cortesía y protocolo

QR

Cortesía y protocolo

  • Cortesía: respeto y amabilidad.
  • Normas: saludar, escuchar, puntualidad.
  • Protocolo empresarial: reglas en actos, reuniones, visitas.


6

Resumen

7

Preguntas 1

8

Preguntas 2

 
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