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El servicio al cliente

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El servicio al cliente

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About this activity

Descubre la clave para la satisfacción de clienta

Created by

santiago santos
santiago santos
Dominican Republic

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El servicio al cliente
 

El servicio al clienteOnline version

Descubre la clave para la satisfacción de clienta

by santiago santos
1

Es la atención que recibe una persona antes, durante y después de comprar un producto o servicio.

Pistas

Su objetivo es lograr la satisfacción del cliente.

QR

Es lo que espero recibir al entrar a un establecimiento

QR

2

Es la persona más importante para cualquier empresa, porque sin ella no hay ventas.

Pistas

QR

Siempre tiene la razón, o al menos hay que escucharlo.

QR

Nunca se discute con el o ella

Es por quien trabajamos

3

Es lo que una persona siente cuando una empresa cumple o supera sus expectativas.

Pistas

El objetivo principal del servicio al cliente.

4

Es la capacidad de ponerse en el lugar del cliente y comprender sus emociones.

Pistas

Te ayuda a entender lo que siente el cliente.

5

Es la manera correcta de hablar, actuar y comportarse ante los clientes.

Pistas

QR

Debe ser siempre positiva y amable.

6

Es el conjunto de palabras, gestos y tono que utilizas para comunicarte con los clientes.

Pistas

QR

Debe ser clara, cortés y respetuosa.

7

Cuando un cliente se queja, el buen vendedor debe escucharlo con paciencia y buscar una solución.

Pistas

No debe verse como un problema, sino como una oportunidad de mejorar.

 
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