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Habilidades Blandas para el Servicio al Cliente

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Habilidades Blandas para el Servicio al Cliente

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About this activity

Ordena habilidades clave para el servicio al cliente.

Created by

Ariana Logatto
Ariana Logatto
Colombia

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Habilidades Blandas para el Servicio al Cliente
 

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Habilidades Blandas para el Servicio al ClienteOnline version

Ordena habilidades clave para el servicio al cliente.

by Ariana Logatto
1

Capacidad de ponerse en el lugar del cliente para comprender sus sentimientos y necesidades.

2

Intercambio claro de información para entender y ser entendido.

  
  
3

Prestar atención total a lo que el cliente expresa, con preguntas y confirmaciones para aclarar.

  
  
4

Habilidad para encontrar soluciones rápidas y justas cuando surgen malentendidos.

     
  
  
5

Intercambio de información validando los sentimientos y emociones del emisor y receptor.

  
  
6

Gestos, señas, movimientos y expresiones que comunican más que las palabras.

     
     
7

Habilidades subjetivas que parten desde nuestro interior y las cuales permiten construir mejores relaciones interpersonales.

     
  
  
8

Habilidades que se aprenden y son cuantificables.

  
  
9

Capacidad de inspirar y motivar a otros para realizar una acción.

10

Colaborar eficazmente con otros para alcanzar un objetivo común.

     
  
  
 
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