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Unscramble Letters
Unscramble Letters

Quality & TQM Concepts Scramble

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Quality & TQM Concepts Scramble

Unscramble Letters

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About this activity

Unscramble the letters to reveal essential quality and TQM concepts.

Created by

SUNDARAMAHALINGAM M A
SUNDARAMAHALINGAM M A
India

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Quality & TQM Concepts Scramble
 

Unscramble Letters

Quality & TQM Concepts ScrambleOnline version

Unscramble the letters to reveal essential quality and TQM concepts.

by SUNDARAMAHALINGAM M A
1

First Preference

2

The degree of excellence of a product or service

3

A reference point used for comparison and improvement.

4

The measure of how long a product lasts under normal use.

5

The act of providing help or benefit to a customer

6

The ability to guide and inspire a group toward common goals

7

The quality guru known for the cause-and-effect (fishbone) diagram

8

The TQM pioneer who introduced the PDCA cycle

9

The quality expert who developed the Quality Trilogy

10

The guru who emphasized “Zero Defects” and doing it right the first time

11

The process of checking products or services for defects

12

Doing the same thing every time to maintain quality

13

The ability of a product or process to perform as expected over time

14

How well a product or process carries out its intended function

15

Information returned to improve future performance

 
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