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UF0036 MF0241_2 Rutes de l'Empresa

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UF0036 MF0241_2 Rutes de l'Empresa

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Played 4 %Accuracy 92 Average time 04:43
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About this activity

Dos enigmes sobre organització i servei al client.

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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UF0036 MF0241_2 Rutes de l'Empresa
 

UF0036 MF0241_2 Rutes de l'EmpresaOnline version

Dos enigmes sobre organització i servei al client.

by Miguel Ángel Docencia
1

És una eina visual que mostra qui fa què dins l'empresa i com flueix la informació entre departaments.

Pistas

S'activa o actualitza quan canvien les tasques o l'estructura de l'empresa.

Ajuda a entendre les interrelacions entre àrees com Atenció al Client, Vendes i Producció.

Representa la jerarquia i les responsabilitats.

2

És la figura que gestiona les queixes i assegurar la satisfacció del client, coordinant-se amb comercial i finances.

Pistas

Fomenta la transparència i la fidelització mitjançant respostes i solucions.

Prové dels conceptes de gestió d'atenció i millora contínua del servei.

Actua com a punt d'entrada per iniciar la gestió d'incidències.

 
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