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Riddle
Riddle

¿Quién escucha con atención?

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

¿Quién escucha con atención?

Riddle

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About this activity

A través de las pistas, deberán identificar la habilidad fundamental que permite comprender, calmar y atender de manera efectiva a un cliente inconforme.

Created by

Corporación Universitaria Iberoamericana
Corporación Universitaria Iberoamericana
Colombia

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¿Quién escucha con atención?
 

¿Quién escucha con atención?Online version

A través de las pistas, deberán identificar la habilidad fundamental que permite comprender, calmar y atender de manera efectiva a un cliente inconforme.

by Corporación Universitaria Iberoamericana
1

Soy la habilidad que transforma quejas en soluciones: no hablo primero, capto lo que dices, lo repito con mis palabras y busco resolver. ¿Quién soy?

Pistas

Cuando te hablo, no me interrumpes; me concentro en lo que dices.

Uso frases como “Si te entiendo bien, dices que…” para confirmar.

No es solo oír; implica entender emociones y detalles.

Incluye preguntas abiertas para que la otra persona explique más.

Es clave para manejar clientes difíciles y resolver conflictos.

 
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