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UF0036 MF0241: 1-5 Concepts Clau de Gestió de Clients

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UF0036 MF0241: 1-5 Concepts Clau de Gestió de Clients

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About this activity

Descobreix conceptes clau de relacions amb clients.

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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UF0036 MF0241: 1-5 Concepts Clau de Gestió de Clients
 

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UF0036 MF0241: 1-5 Concepts Clau de Gestió de ClientsOnline version

Descobreix conceptes clau de relacions amb clients.

by Miguel Ángel Docencia
1

Serveis i canals que resolen consultes i reclamacions amb rapidesa i eficàcia, millorant l'experiència del client.

     
  
  
2

Sistema que recull dades del client per personalitzar comunicacions i estratègies, facilitant decisions basades en informació.

3

Conjunt d'estratègies que busquen establir vincles duradors amb clients, centrant-se en necessitats i satisfacció per fomentar la confiança.

  
  
4

Figura que gestiona queixes i suggeriments, assegurant resposta ràpida i processos de millora.

     
  
  
5

Declaracions d'insatisfacció formalitzades que aporten dades per identificar problemes i oportunitats de millora.

6

Allò que fa que els clients tornin repetidament, amb relacions personals i beneficis recíprocs.

7

Model d'estructura empresarial basada en departaments especialitzats que comparteixen informació i coordinen tasques.

  
  
8

Relacions entre àrees clau (comercial, finances i vendes) per coordinar respostes i assegurar coherència en els processos.

  
  
 
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