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Herramientas y Canales Modernos

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About this activity

Ordena conceptos de atención multicanal.

Created by

Camila Gonzalez
Camila Gonzalez
Colombia

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Herramientas y Canales Modernos
 

Unscramble Letters

Herramientas y Canales ModernosOnline version

Ordena conceptos de atención multicanal.

by Camila Gonzalez
1

Transmisión de mensajes que prioriza rapidez y claridad, usando un tono adecuado según la situación.

  
  
2

Correspondencia formal con estructura y documentación que queda registrada para seguimiento.

        
  
  
  
3

Interacción escrita en tiempo real que facilita respuestas rápidas manteniendo un estilo semi formal.

     
  
  
4

Interacción pública entre la marca y usuarios que busca respuesta ágil y visibilidad de la experiencia.

        
  
  
  
5

Experiencia de servicio cara a cara que involucra todos los sentidos para un trato personalizado.

  
  
6

Registro estructurado de contactos y actividades para crear un historial útil para el servicio.

           
  
  
     
7

Seguimiento de incidencias o solicitudes con estado y prioridades para resolución eficiente.

     
     
8

Acervo de interacciones previas que facilita personalizar respuestas y recomendaciones futuras.

     
  
  
 
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