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Disposition Refresher 2: Unscramble the Disposition Game

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Disposition Refresher 2: Unscramble the Disposition Game

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About this activity

Review Game for Disposition Refresher Training: Session 2.

Created by

laura
laura
United States

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Disposition Refresher 2: Unscramble the Disposition Game
 

Unscramble Letters

Disposition Refresher 2: Unscramble the Disposition GameOnline version

Review Game for Disposition Refresher Training: Session 2.

by laura
1

The customer contacts CARE to purchase a Top-up.

                    
     
  
  
  
  
  
2

The customer is unable to use their service due to the lack of a service balance for voice, text, or data.

        
  
     
3

unable to use data due to Network issue determined after TS'ing (on a phone, NOT a balance issue).

                    
  
  
  
     
  
  
4

unable to use data due to Network issue determined after TS'ing (on a tablet, NOT a balance issue).

                          
  
  
  
  
     
     
  
5

requests the balance of an existing TU purchase, or refund on TU purchase. Tier 1 Transfer Reasons >

                 
     
  
  
  
  
6

The customer wants to know the remaining balance on the top up purchased. (T1 transfers to T2/Sup.)

                    
  
  
  
  
  
  
  
7

unable to use service due to the benefit being ported out to another provider w/out their knowledge.

                 
  
  
  
  
     
8

BP without knowledge they can provide the new Service Provider and/or the new MDN they were assigned

                    
  
  
  
  
  
  
  
 
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