New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Slideshow
Slideshow

Customer Verification Process - December

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Customer Verification Process - December

Slideshow

Played 3
Create copy

About this activity

Learn the steps to verify customers effectively.

Created by

Nery Solorzano
Nery Solorzano
Guatemala
This game is a version of
Customer Verification Process - October

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Customer Verification Process - December
 

Customer Verification Process - DecemberOnline version

Learn the steps to verify customers effectively.

by Nery Solorzano
1

Introduction to Customer Verification

The Customer Verification Process is essential to confirm the identity of our clients. It helps prevent fraud and ensures compliance with regulations.

2

Why is Verification Important?

Verification helps to protect Amerant and customers by reducing risks of identity theft, fraud, and illegal activities.

3

How can you prevent fraud?

You must always keep alert for possible red flags:

4

What must you do if red flag was detected?

Ask to supervisors, SME or FPU Atento the steps to take. (Asking for enhanced verification).

5

How to ask each question? Level 1

Below, we present you the way you can ask each question to the customer to avoid confusion. This is the question you need to ask depending on the items you choose. Questions are shown in English and Spanish. Questions are listed in the suggested order. Remember that DOB, LAST CONTACT and NATIONAL ID can be asked only as last option.

6

How to ask each question? Level 2

Reminder: For any level question, if customer fails to answer it (provides you a partially correct answer, does not provide you an answer or provides you an incorrect answer), just mark the question as failed and don’t ask things like: are you sure? Do you have another one? Please check that the information you are providing me is correct. This counts as verification failure.

7

Reminders

Caller must always be asked to confirm their full name to start the verification process.


You must always fill out the verification pop up when doing verification.


If customer provides you information proactively you cannot ask or use that information during verification, you must ask for information not provided previously.


If you pull up the account/profile using debit card number, last 4 of the debit card and expiration date cannot be asked during verification since card was provided and used to pull up the account and it was previously provided by the customer before verification.

8

OLB Compromised

Whenever OLB is compromised remember to complete the following steps:

  • Proceed with NCP.
  • Open ALERT > FRAUD ALERT case.
  • Disable user.
  • Request mirror account.
  • Proceed with payment dispute accordingly to the scenario.
  • END ACTIVE SESSIONS.


END ACTIVE SESSIONS: whenever OLB is reported as compromised remember that the first steps to take are Disable OLB and End active sessions, this to prevent fraudulent activity, end active sessions is a new option and it will be added to your WebAdmin profile as soon as possible.

9

Knowledge check

Please complete the following test:

Verification Refresher

10

Conclusion

The Customer Verification Process is vital for secure and trustworthy business operations. Following these steps helps ensure compliance and safety. Thanks for your attention.
 
Are you sure you want to leave the page?

If you leave, you will lose the game in progress.