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COMUNICACIÓ EMPRESARIAL I ATENCIÓ AL CLIENT

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COMUNICACIÓ EMPRESARIAL I ATENCIÓ AL CLIENT

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About this activity

ADG21A - CEIAC

Created by

Laura Cladera Sirera
Laura Cladera Sirera
Spain

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COMUNICACIÓ EMPRESARIAL I ATENCIÓ AL CLIENT
 

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COMUNICACIÓ EMPRESARIAL I ATENCIÓ AL CLIENTOnline version

ADG21A - CEIAC

by Laura Cladera Sirera
1

PROFESSIONALITAT

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QUALITAT

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RESOLUCIÓ

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QUEIXA

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SATISFACCIÓ

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TRACTE

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VEU

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NORMATIVA

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PROTOCOL

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LLENGUATGE

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INFORMACIÓ

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EMPATIA

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ASSERTIVITAT

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MISSATGE

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CANAL

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CODI

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FEEDBACK

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TO

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CLAREDAT

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GESTOS

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COHERENCIA

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EMISSOR

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RECEPTOR

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ESCOLTA

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RESPECTE

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CLIENT

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CORTESIA

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AMABILITAT

29

INCIDENCIA

30

IMATGE

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