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Cultural Awareness: Cross-Cultural MCQ

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Cultural Awareness: Cross-Cultural MCQ

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MCQ quiz on cultural awareness

Created by

Jamie Marshall
Jamie Marshall
Jamaica

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Cultural Awareness: Cross-Cultural MCQ
 

Cultural Awareness: Cross-Cultural MCQOnline version

MCQ quiz on cultural awareness

by Jamie Marshall
1

Cultural Awareness

Cultural Awareness
Cultural Awareness - Developing sensitivity and
understanding of another ethnic group. This
usually involves internal changes in terms of
attitudes and values. Awareness and sensitivity
also refer to the qualities of openness and
flexibility that people develop in relation to
others.

Cultural Awareness MUST be supplemented with cultural knowledge.Cultural Awareness IS..

Practicing respect by asking questions
about personal preferences
Striving to continuously learn about others
in relation to you
Being willing to learn enough about another person to work comfortably with
them

2

Misunderstanding - Problem Solving

Misunderstanding -
Problem Solving Skills
There are four (4) basic steps in problem
solving:

1.Defining the problem
2.Generating alternatives
3.Evaluating and selecting alternatives
4.Implementing solutions

3

Developing Cultural Sensitivity

DEVELOPING CULTURAL
SENSITVITY
Avoid the tendency to believe that
your nationality or ethnic group is
better or worse than others.
Avoid the tendency to think that an
unvarying pattern or mannerism
marks all members of the group

Be punctual for meeting with all
cultural groups

DEVELOPING CULTURAL
SENSITVITY
Respond appropriately to the questions on tipping
Cultural practices are neither right
nor wrong, only different

DEVELOPING CULTURAL
SENSITVITY
 One needs to avoid the tendency to
believe that his or her nationality or
ethnic group is superior or inferior to
others

 We also need to avoid the tendency to
think that an unvarying pattern or manner marks all members of a group

DEVELOPING CULTURAL
SENSITVITY
 We might have visitors who are from places where it pays to know how much or how little one has to pay for tips. We
therefore need to know the appropriate
response to this question.

 Cultural values vary from culture to
culture. They are neither right nor
wrong, only different

DEVELOPING CULTURAL
SENSITVITY
As a general rule we should not
impose our values on others, but if
we have to, we need to do so in the
gentlest ways.

Cultural values vary within regions
of the same country.

Not every member of a culture will
adopt or support each custom

4

Tipping and Labels

Tipping Practices
 Tipping is an insult in a few places. It is
said that these include China, Iceland,
Tahiti.
 Over tipping can be as offensive as
under tipping. This can happen when a
visitor is unfamiliar with the currency.
 Rules for tipping taxi drivers vary with
countries and sometimes with the driver.

Tipping Practices
Denmark, Holland, Finland,
Switzerland, China, Japan,
Singapore, and most of Latin
America excepting Argentina,
Brazil, and Mexico, are countries
where, it is said that taxi drivers are
not tipped

Some visitors will want to tip but
not with cash

5

Group Assignment & Cultures

Group Assignment
A group of interns will be working at your
organization for a year from the following
countries: USA, Germany, Japan, England,
and India. In order to ensure awareness of
and respect for these cultural differences, in
groups of no more than 5 persons you are
required to:
Conduct a research on different aspects
of the culture of one of these countries
UNITED STATES OF
AMERICA

 Pace of life - fast, quick movements, on the go,
prefer not to wait. Seen in their fast good,
transportation e.g, the subway.

6

What is Culture?

What is Culture?
A culture is the distinct way of life of a
group of people. It includes values and
beliefs, customs and material products like
buildings, mode of transportation, weapons
and tools.
Culture is a set of accepted behaviour
patterns, values, assumptions and shared
common experiences.

Culture
Cultural diversity focuses on the differences in culture/nationalities and having to effectively deal with all.
Cultural awareness – developing sensitivity and understanding of another ethnic group. This involves internal changes in terms of attitudes and values.

7

Learning Outcomes

Learning Outcomes .…
At the end of the Unit the learner should be able to:
1. Explain the Communication process;
2. Identify the methods of Communication used in the work place;
3. State the Barriers to effective communication
4. Identify Cultural differences and how these
affect communication;
5. State the actions needed to prevent/deal with
these cultural misunderstanding;What is Communication??

Communication: is a two way process of sending
and receiving messages (instructions, information, ideas,
thoughts, feelings) to create a common understanding.Communication
Process: is an ongoing activity, a series of actions that has neither beginning or ending
Sender : encodes and relays the message
Receiver: decodes/interprets the message and provides feedback

Why do we communicate??
The purpose of any given communication may be;
 To initiate some action;
 To impart information, ideas, attitudes, beliefs or feelings;
 To establish, acknowledge or maintain links or relations with other peopleInitiating Action
 Expressing needs and requirements
 Persuading and motivating others
 
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