New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Unscramble Letters
Unscramble Letters

Complaint handling

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Complaint handling

Unscramble Letters

Played 1
Create copy

About this activity

Complaint handling

Created by

Kai
Kai
United Kingdom

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Complaint handling
 

Unscramble Letters

Complaint handlingOnline version

Complaint handling

by Kai
1

A business must deal with disputes and complaints by ____________ to customers to understand the issue

2

They then must ________ to customers by phone, email, or in writing

  
  
3

If the problem cannot be resolved, they should offer a ______________ item or an offer to a service

  
  
4

Staff should be __________ focused while handling complaints

5

Staff should be ____, ____, ________, and ___________ during complaint handling

        
  
  
  
6

Staff should be _______ on complaint handling

7

Staff should be ________ and prompt during complaint handling

  
  
8

If poor complaint handling occurs, issues are left unresolved which costs _____ and ________

  
  
9

________ or angry customers will discuss bad complaint handling experiences

  
  
10

Customer __________ is dented and customers lose trust

11

Bad complaint handling leads to ___________ risk

  
  
 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.