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Indicador Modelo GANA

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Indicador Modelo GANA

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About this activity

Reto de identidad en el modelo GANA

Created by

Reinaldo Andres Dominguez Luna
Reinaldo Andres Dominguez Luna
Colombia

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Indicador Modelo GANA
 

Indicador Modelo GANAOnline version

Reto de identidad en el modelo GANA

by Reinaldo Andres Dominguez Luna
1

En la primera impresión siempre estoy presente, te saludo, te llamo por tu nombre y te escucho amablemente. Evito silencios largos, abandono y malas palabras, si no me cuidas, la experiencia del cliente se descalabra. ¿Quién soy dentro del modelo?

2

No basta con llamar una vez, ni con dejar la gestión a la mitad. Si no me dejas un mensaje oficial, tu proceso no estará completo jamás.

3

Siempre debo aparecer cuando el cliente espera, si tardo más de lo debido, la experiencia se altera. Vuelvo rápido, no abandono y mantengo la cortesía, sin mí, tu primera impresión perdería armonía.

4

Te enseño que el cliente también puede actuar, solo debes invitarlo y mostrarle dónde entrar. Con App Mi Claro, fachada y cierre bien documentado, si no me aplicas, tu proceso queda incompleto y mal marcado.

5

Soy la prueba escrita de todo lo que haces, lo que marcas, lo que llamas, lo que explicas. Si no me llenas bien, tu trazabilidad se complica.

6

Soy cuatro letras que lo abarcan todo, desde el saludo hasta el cierre del caso. Si me aplicas bien, haces una gran gestión, pero con un error fatal, todo se va al fracaso.

 
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