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Daily email Management and Status Updates

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Daily email Management and Status Updates

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Daily email Management and Status Updates

Created by

Cindy Beltran Bohorquez
Cindy Beltran Bohorquez
Colombia

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Daily email Management and Status Updates
 

Daily email Management and Status UpdatesOnline version

Daily email Management and Status Updates

by Cindy Beltran Bohorquez
1

Review and ________ to all emails within 24 hours. If delayed, notify a supervisor

2

Move “responded to emails” to the "______ _____" folder for daily tracking .

3

Always reply using the ________ email

4

To help us track the type and number of requests we receive, every email must be _______ in Outlook

5

______ ______: The firm is asking for an update on a request.

6

_____/_____: The firm wants to cancel a request

7

The CSR should be able to perform any _____- __ whenever possible and/or necessary, especially IF the law firm is requesting a Status Update

8

The CSR should reach out to the ________ __ (via Microsoft Team or e-mail) and have them complete a successful follow-up upon the request(s) involved ASAP

9

the expected and ideal response time is no longer than __ _____.

 
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