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Manejo de Cliente Difícil: Ordena las Palabras

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Manejo de Cliente Difícil: Ordena las Palabras

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Completa las palabras para una atención profesional.

Created by

Maria camila quiroga pinzón
Maria camila quiroga pinzón
Colombia

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Manejo de Cliente Difícil: Ordena las Palabras
 

Unscramble Letters

Manejo de Cliente Difícil: Ordena las PalabrasOnline version

Completa las palabras para una atención profesional.

by Maria camila quiroga pinzón
1

Capacidad de entender y compartir los sentimientos del cliente para responder de forma adecuada.

2

Actitud de prestar atención activa al cliente, captando mensajes y señales.

3

Mantener serenidad ante situaciones tensas para gestionar con control.

4

Transmisión clara y eficaz de ideas y respuestas para evitar malentendidos.

5

Propuestas efectivas para resolver la incidencia del cliente de forma adecuada.

6

Mostrando tolerancia y tiempo para entender la queja y explicar pasos.

7

Trato digno y considerado hacia el cliente, fomentando confianza.

8

Es poner atención de verdad a lo que la otra persona dice. No es solo oír, sino escuchar con interés, entender y demostrar que estás siguiendo la conversación.

  
  
 
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