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Habilidades de Comunicación Efectiva:

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About this activity

Mejora la interacción laboral

Created by

MARÍA ALEJANDRA MERCADO ROJAS
MARÍA ALEJANDRA MERCADO ROJAS
Colombia

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Habilidades de Comunicación Efectiva:
 

Habilidades de Comunicación Efectiva:Online version

Mejora la interacción laboral

by MARÍA ALEJANDRA MERCADO ROJAS
1

En la oficina, recibes una solicitud confusa. Antes de responder, repites lo que entendiste y haces preguntas para aclarar, sin interrumpir. ¿Qué habilidad de la comunicación estás usando?

Pistas

Es una habilidad clave para trabajar en equipo y reducir errores.

Consiste en oír, comprender y confirmar lo que se dijo, para evitar malentendidos.

Piensa en lo que haces para entender mejor al otro antes de responder.

2

No soy palabras ruidosas, mas cuando me muestras que escuchas, el mensaje se entiende. Puedo ser boca o oído, pero mi verdadero poder está en lo que haces después de oír. ¿Qué soy?

Pistas

3) El resultado es una respuesta adecuada y un mensaje compartido, no solo palabras

2) Implico hacer preguntas o parafrasear para confirmar lo entendido.

1) Comienzo por poner atención a quien habla y evitar interrupciones.

 
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