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TECNOLOGIA EN ATENCION AL CLIENTE

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TECNOLOGIA EN ATENCION AL CLIENTE

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About this activity

Se trata de adivinar el tipo de herramienta tecnologica ayudandose con el enunciado y las pistas

Created by

monica alexander
monica alexander
Colombia

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TECNOLOGIA EN ATENCION AL CLIENTE
 

TECNOLOGIA EN ATENCION AL CLIENTEOnline version

Se trata de adivinar el tipo de herramienta tecnologica ayudandose con el enunciado y las pistas

by monica alexander
1

programa informático diseñado como una herramienta para realizar operaciones o funciones específicas

Pistas

facilitan tareas complejas

2

pl a t a for m a s digit a l e s qu e pe r m it e n a los u s u a rios con e c t a r s e e i n t e r a c t u a r con otr a s pe r son a s , a s í co m o co m pa rtir i n for m a c ión

Pistas

pl a t a for m a s digit a l e s qu e pe r m it e n a los u s u a rios con e c t a r s e e i n t e r a c t u a r con otr a s pe r son a s , a s í co m o co m pa rtir i n for m a c ión

3

protocolos para dar solución de forma ordenada a los inconvenientes que un cliente pueda tener con respecto a sus productos o servicios

Pistas

Facilita el seguimiento al cliente

4

Area de la empresa que e n c a r g a d e m a n e j a r y r e s o l v e r l a s c o n s u l t a s , p r o b l e m a s o s o l i c i t u d e s d e l o s c l i e n t e s o u s u a r i o s por diferentes canales

Pistas

Acceso a información y soporte especializado.

5

documento digital, accesible a través de navegadores mediante una dirección URL única. Contiene información como texto, imágenes o videos

Pistas

Sirven para compartir información, comercializar productos, educar o entretener en la red

6

permite a los usuarios interactuar con un agente o sistema automatizado a través de mensajes de texto

Pistas

Responde a preguntas frecuentes y realiza tareas simples

7

herramienta que sirve para comunicarse de forma personalizada con clientes o potenciales compradores y construir relaciones duraderas

Pistas

Es fundamental poseer una base de datos propia

 
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