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RESOLUCIÓN DE CONFLICTOS

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RESOLUCIÓN DE CONFLICTOS

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RESOLUCIÓN DE CONFLICTOS - CONCEPTOS Y DEFINICIONES CLAVES

Created by

ANA ISABEL DAMIAN GOMEZ
ANA ISABEL DAMIAN GOMEZ
Mexico

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RESOLUCIÓN DE CONFLICTOS
 

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RESOLUCIÓN DE CONFLICTOSOnline version

RESOLUCIÓN DE CONFLICTOS - CONCEPTOS Y DEFINICIONES CLAVES

by ANA ISABEL DAMIAN GOMEZ
1

Reto o dificultad, varias soluciones.

2

Coalición de interés, valores y percepciones.

3

Conflicto que no se resolvió a tiempo y se vuelve público.

4

Proceso de comunicación entre partes con intereses distintos con el objetivo de llegar a un acuerdo.

5

Situación límite que enfrenta una probabilidad de daño grave.

  
  
6

Intercambio de ideas, opiniones o putos de vista entre dos o más personas. Donde cada postura busca cuestionar la de los demás.

7

Herramienta de análisis que permite identificar a las personas, grupos o instituciones involucradas en un problema.

     
     
8

Herramienta de análisis y gestión desarrollada que evalúa el cambio identificando fuerzas impulsoras y restrictivas.

     
  
  
9

Es una herramienta que puede ayudar a priorizar tareas, objetivos, basándose en dos factores: la importancia y la urgencia.

     
  
  
10

Sus partes son: raíces, tronco, ramas y hojas.

     
  
  
11

Herramienta útil en cualquier situación.

12

Mejor alternativa - Plan B

13

Recopilación de información y definición de objetivos.

14

Intercambio de percepciones y apertura al diálogo.

15

16

17

Definición de compromisos y términos.

18

Implementación y verificación de cumplimiento.

19

Investigar a la contraparte

20

Exponer argumentos.

 
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