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Unscramble Letters
Unscramble Letters

Objeciones AP3 F2 AIC

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Objeciones AP3 F2 AIC

Unscramble Letters

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About this activity

Revisa la pista para que descubras la palabra

Created by

Paola Ruiz
Paola Ruiz
Colombia
This game is a version of
Objeciones e informes

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Objeciones AP3 F2 AIC
 

Unscramble Letters

Objeciones AP3 F2 AICOnline version

Revisa la pista para que descubras la palabra

by Paola Ruiz
1

2

Cuando el cliente está realmente interesado en el tema a tratar; sin embargo, manifiesta inquietudes o dudas

  
  
3

cuando el cliente no está interesado en la información o en el producto, y por ende basa la comunicación en pretextos o cuestionamientos sin racionalidad

  
  
4

Persona encargada de atender, orientar y gestionar los requerimientos del cliente durante la interacción.

     
  
  
5

Capacidad del agente para comprender la percepción y emociones del cliente, facilitando el manejo adecuado de objeciones.

6

Habilidad para comunicar de manera clara, directa y respetuosa, anticipándose a posibles dudas o inquietudes del cliente.

7

Objeción en la que el cliente menciona a otras empresas como mejores para justificar su duda o inconformidad.

        
  
  
  
8

Aspecto crítico por el cual los clientes suelen objetar cuando un pedido está retrasado o desean conocer el estado del mismo.

     
  
  
9

Marco normativo (Ley 1581 de 2012) que obliga al agente a informar al cliente el origen de sus datos y el motivo del contacto.

     
  
  
10

Técnica fundamental donde el agente presta atención completa al cliente para comprenderlo antes de responder.

  
  
 
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