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Reconociendo áreas de oportunidad

Created by

yaqueline florian
yaqueline florian
Guatemala

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Reconociendo áreas de oportunidad

by yaqueline florian
1

Op, deja en espera al cliente para validar el cambio de producto deja en mute al cliente hasta que corte¿Qué rubro afectará?

        
  
  
  
2

Op, le ingresan llamadas constantemente sin responder solo deja que termine la llamada ¿Qué rubro afectará?

     
  
  
3

op llama a la línea de soporte operativo para el seguimiento de la orden lleva mucho tiempo pero le habla de manera autoritaria y sarcástico¿Qué rubro afectará?

     
     
4

Dentro de la interacción op, menciona una palabra coloquial (a puchica) ¿Qué rubro afectará?

  
  
5

Cliente menciona no puede realizar su orden por la APP, si podrían apoyarlo porque necesita enviar la orden pagada; op, menciona no se puede ¿Qué rubro afectará?

     
  
  
6

Cliente menciona lleva esperando 1 hora su orden, si podrían validar cuanto tiempo más op, menciona 5 minutos más pero validando el seguimiento indica No se localiza no tiene número nacional ¿Qué rubro afectará?

 
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