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Reto de escucha activa en ventas consultivas

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Reto de escucha activa en ventas consultivas

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(2)
Played 51 %Accuracy 97 Average time 01:16
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About this activity

Habilidad para entender al cliente

Created by

jesus rene buitrago pedraza
jesus rene buitrago pedraza
Colombia

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Reto de escucha activa en ventas consultivas
 

Reto de escucha activa en ventas consultivasOnline version

Habilidad para entender al cliente

by jesus rene buitrago pedraza
1

En una conversación de ventas, no solo oyes lo que dicen, también captas lo que no se dice: gestos, tono y pausas. Aprietas palabras para confirmar, para luego adaptar tu respuesta. ¿Qué habilidad estás usando?

Pistas

Implica prestar atención, observar señales y responder de forma pertinente para avanzar en la venta consultiva.

Se basa en comprender, parafrasear y confirmar necesidades educativas y emocionales.

Es clave para entender al cliente antes de presentar una solución.

 
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