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Communication problems

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Communication problems

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About this activity

Unit 6 Journeys

Created by

AMICANA BNC
AMICANA BNC
Argentina

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Communication problems
 

Communication problemsOnline version

Unit 6 Journeys

by AMICANA BNC
1

Miscommunication scene 1: Hotel Check-in

Student A (Guest):

  • You are checking in at a hotel.
  • You are tired and a bit confused.
  • You are not sure about the room number and breakfast time.
  • Your goal: confirm all the details before you leave reception.

Student B (Receptionist):

  • You work at the hotel.
  • You give this information a bit quickly:
  • Room: 428 (but say it quickly so it sounds like 438)
  • Breakfast: starts at 8:30
  • Then add: Wi-Fi password.
  • Answer Student A’s questions
2

Miscommunication scene 2: Train Station

Student A (Passenger):

  • You are at a busy train station.
  • You can’t hear clearly.
  • You need to know:
  • Platform number
  • Departure time
  • Your goal: get the correct information.

Student B (Station Employee):

  • You give information quickly and only once at first:
  • Platform: 14
  • Time: 15:50
  • There is “noise” (other students talking).
  • Only repeat if Student A asks.
3

Miscommunication scene 3: Taxi Booking

Student A (Tourist):

  • You need a taxi to the airport.
  • Give this information:
  • Pick-up time: 6:30 a.m.
  • Destination: airport
  • Your goal: make sure the receptionist understood correctly.

Student B (Receptionist / Taxi Operator):

  • You listen and write down the information.
  • You are not 100% sure about the time (6:00 or 6:30).
  • Answer questions and respond.
 
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