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Corrección de datos en bases

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Corrección de datos en bases

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About this activity

Descubre cómo dejar los datos en orden

Created by

Luz Villadiego
Luz Villadiego
Colombia

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Corrección de datos en bases
 

Corrección de datos en basesOnline version

Descubre cómo dejar los datos en orden

by Luz Villadiego
1

Un cliente no reconoce el correo de la cuenta que usa, ¿qué haces?

Pistas

A) Cambiarlo directamente

C) Ignorar

D) Escalar sin validar

2

Un cliente solicita cambio de número. Te indica el nuevo número, pero al validarlo ves que ya está registrado en otra cuenta. El cliente pasa correctamente el PIN de verificación.

Pistas

A)Rechazar el cambio

D)Escalar sin hacer cambios

B)Crear otra cuenta

3

Cliente solicita cambio de número, pero no tiene acceso al número antiguo. 👉 ¿Cómo validas titularidad?

Pistas

A) No validas

B) Envías PIN al número antiguo

D) Solo preguntas datos básicos

4

Cliente indica que no reconoce el correo y además menciona que nunca ha creado cuenta en la plataforma. 👉 ¿Qué escenario es más probable?

Pistas

A) Cliente fraudulento

B) Error del sistema

D) Cliente confundido

5

Al validar la titularidad para un pago, el cliente no reconoce el correo ni la información de la cuenta, pero el número sí coincide. Qué debes hacer?

Pistas

A) Validar con un código al número y editar el correo

D) Escalar el caso porque el sistema presenta inconsistencias

C) No cambiar datos y gestionar la solicitud del cliente

 
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