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Plan de acción y contingencias para una experiencia turística en Colombia

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Plan de acción y contingencias para una experiencia turística en Colombia

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Guía de contingencias turísticas

Created by

JOSE ALEJANDRO GOMEZ ORTEGA
JOSE ALEJANDRO GOMEZ ORTEGA
Colombia

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Plan de acción y contingencias para una experiencia turística en Colombia
 

Plan de acción y contingencias para una experiencia turística en ColombiaOnline version

Guía de contingencias turísticas

by JOSE ALEJANDRO GOMEZ ORTEGA
1

1. Objetivo y alcance

Definir metas claras: seguridad, calidad, sostenibilidad y experiencia memorable para visitantes en Colombia durante la experiencia turística.

2

2. Marco legal y permisos

Revisar normativas locales de turismo, permisos de operación, seguros obligatorios y responsabilidades frente a terceros.

3

3. Equipo y roles

Asignar responsables por seguridad, logística, atención al turista, comunicaciones y emergencias. Realizar simulacros periódicos.

4

4. Análisis de riesgos

Identificar posibles riesgos: clima, transporte, salud, seguridad, eventos sociales; asignar probabilidad e impacto.

5

5. Plan de seguridad física

Señalización, iluminación, rutas seguras, puntos de encuentro y contacto de emergencias 24/7.

6

6. Plan de salud y contingencias médicas

Protocolos de primeros auxilios, acceso a servicios médicos cercanos y aseguramiento de cobertura para turistas.

7

7. Gestión climática y desastres

Rutas alternativas, refugios, comunicación de cambios de itinerario por lluvias, incendios o inundaciones.

8

8. Contingencias de transporte

Rutas seguras, flotas certificadas, horarios flexibles y opciones de traslado alternas ante fallas.

9

9. Comunicación y atención al visitante

Canales multilingües, mensajes claros, protocolo de quejas y apoyo emocional durante la experiencia.

10

10. Evaluación y mejora continua

Recoger feedback, indicadores de seguridad, satisfacción y cumplimiento; actualizar planes tras cada experiencia.
 
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