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Escucha Activa vs Reactiva: Identifica la Situación

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Escucha Activa vs Reactiva: Identifica la Situación

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About this activity

Distingue la escucha en cada situación y elige entre reactiva y activa

Created by

Juan
Juan
Colombia

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Escucha Activa vs Reactiva: Identifica la Situación
 

Escucha Activa vs Reactiva: Identifica la SituaciónOnline version

Distingue la escucha en cada situación y elige entre reactiva y activa

by Juan
1

En una conversación, te enfocas en entender al otro: miras, para organizar ideas, parafraseas lo dicho y haces preguntas para aclarar. ¿Qué tipo de escucha es esa?

Pistas

Evita interrumpir y cambia el tema; valida lo que la otra persona siente o piensa.

Incluye parafrasear lo dicho y hacer preguntas abiertas para profundizar.

Se centra en comprender al interlocutor y sus emociones, no en responder de inmediato.

2

“Eso ya lo hemos hablado antes, no creo que funcione tu idea.”

Pistas

Automatico

3

Entiendo tu punto, ¿podrías explicarme cómo crees que eso mejoraría el proceso?

Pistas

Regulada

4

“Parece que te preocupa el plazo. ¿Qué dificultades estás viendo?”

5

“Ese problema es porque nunca te organizas bien.”

6

Empleado: “Siento que el nuevo sistema está complicando mi trabajo.” Jefe: “Es cuestión de acostumbrarse, con el tiempo verás que funciona mejor no te preocupes tanto.”

Pistas

Minimiza

 
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