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Mission: Case Possible

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Mission: Case Possible

Unscramble Letters

Played 2 %Accuracy 41 Average time 02:09

About this activity

Nothing is impossible, ServiceNow

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Singapore

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Mission: Case Possible
 

Unscramble Letters

Mission: Case PossibleOnline version

Nothing is impossible, ServiceNow

by Carissa Ausmolo
1

It's the system we use to submit, manage, and track enterprise work across the organization

2

This field provides an explanation of what was completed and why the record was closed.

  
  
3

A service type that requires research or analysis.

4

This option allows you to assign the task/subtask to another group. A reason description is required.

  
  
5

This button allows a user to send the task back to the original submitter or to another internal department within RxServiceNow.

6

The task status if waiting for an internal department to complete an action.

     
  
  
7

A combination of category, type, subtype, and subtype detail, that when chosen, routes to a specific assignment group.

8

Process of reassigning a task to another user.

     
  
  
9

Used to create another task that is related to both the original task and the parent case. This related task will need to be closed prior to the case being closed.

     
  
  
10

This field allows users to be notified when the attached record has been closed.

  
  
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