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Ordena la Comunicación

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Ordena la Comunicación

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About this activity

Reordena conceptos sobre comunicación

Created by

maria
maria
Spain

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Ordena la Comunicación
 

Unscramble Letters

Ordena la ComunicaciónOnline version

Reordena conceptos sobre comunicación

by maria
1

El proceso de hablar y escuchar activamente para comprender deseos y el estado actual.

2

Prestar total concentración a lo que el cliente expresa.

     
  
  
3

Permitir que el cliente se exprese completamente antes de responder.

  
  
4

Utilizar preguntas abiertas para obtener información detallada.

  
  
5

Describir claramente los pasos, productos y resultados.

     
  
  
6

Señala las categorías para transmitir un mensaje.

     
  
  
7

Se refiere a las palabras, tono de voz y claridad del mensaje.

8

Incluye gestos, postura, contacto visual, expresiones faciales y lenguaje corporal.

  
  
9

Señales con las manos y movimientos para comunicar.

10

Posición del cuerpo durante la interacción.

11

Mirada sostenida durante la interacción.

  
  
12

Expresiones y movimientos que comunican sin palabras.

  
  
13

Modulación de la voz que acompaña el mensaje.

     
     
14

Facilidad con la que se entiende lo que se dice.

     
  
  
 
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